FAQs
Got questions about our products, your order, or something else shop-related? We’ve got answers!
Collapsible content
Is everything you sell available online?
Yes, however for events such as Welcome week and Graduation we may have exclusive items that are only available at these events.
Keep an eye on the HSU website and Socials for information about our Merch Pop up Shops.
I need help to place an order
Contact our team at Shop@hallamstudentsunion.com or call us on tel:01146973455 if you are experiencing issues while placing an order and require assistance.
Do I need to sign up to place an order?
You will need to create an account to buy online. Sign in and subscribe to our mailing list to receive special offers and discounts.
Can I cancel/ change my order?
If you would like to amend or cancel your order and haven't received an email confirmation to say that your order has been dispatched, it may be possible to make a change or cancellation. Please get in touch as soon as possible at hello@hallamstudentsunion.com.
If your order has been dispatched, we will be unable to amend or cancel your order.
Can I collect my order in person?
Unfortunately, you cannot collect your online order in person. Our online shop is delivery only.
Can I get student discount?
Unfortunately, the Hallam shop does not offer student discount. We do our best to keep prices affordable.